Are you fed up with intrusive calls from telemarketers? Here's how to defend yourself

How to defend against them? Here's everything worth knowing.

When you don't have to, don't give your phone number

Regulation helps us in the fight against telemarketers and unwanted calls from sellers RODO, which has been in force in Poland since May 2018. Under it, our phone number is treated as a personal data, and thus, is subject to special protection.

Therefore, companies storing and processing telephone numbers must comply with the provisions of the Regulation. The data controller may, however, transfer our number to other entities, if we agree to it.

Very often, we check the mentioned boxes when registering for all kinds of websites and services. It's worth getting into the habit of reading what approval we admit the administrator and realize what this may involve.

It is also worth considering whether it is profitable to give us a phone number at all. Sometimes entering this information is optional. If it is mandatory, let's consider whether we really need the service and, if so, specify for what purposes our number will be processed. Sometimes you can also find a competitive service with similar applications that will not require you to enter a phone number.

The general rule has not changed for years. The smaller the number of places we provide our phone number, the less often we can expect unwanted calls from telemarketers.

It is also worth considering equipping yourself with the second number intended for such purposes. However, this involves the cost of maintaining such a number.

Phone number

How to float a telemarketer?

Not entering a telephone number where it will be preventive and preventive. However, what to do if our number has already hit the marketing base and we regularly receive unwanted calls from telemarketers?

To float a telemarketer, you should ask at the beginning of the conversation who the administrator of personal data is and whether the entity has consent to direct marketing. It is worth remembering that just making a call to us is treated as a marketing activity. For this reason, the telemarketer cannot ask us for permission at the beginning of the conversation – he must have it before dialing! Very often our interlocutor will convince you that this is not true. However, this is enshrined in the provisions of the Telecommunications Act. Article 172 (1) 1 indicates that telemarketing activities are allowed only with the prior consent of the subscriber.

Very often, the question "where do you get my number?" We hear an evasive answer that he was chosen by a random method (often with a complicated name, which is to confirm us in the belief that everything is done professionally and in accordance with the law). Even in this case, the personal data administrator must have permission for direct marketing, so this is a good argument to end the conversation.

However, if our interlocutor declares that he has all the required consents, we can withdraw them at any time, thereby blocking the way to further unwanted calls from this company. At this point, it is worth referring to the "right to be forgotten."

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How to remove our number from the marketing database?

Our phone usually goes to telemarketers in the form of a base to which we once signed up. Its administrator, with the appropriate consent, can resell it to its partners. What to do in this case and how to unsubscribe from such a database of numbers?

In a conversation with a telemarketer, it should be clarified that we do not wish our information to be used further and demand removal from the database, while withdrawing all consents. The effect of this statement should not only be the end of the conversation by our interlocutor. He should also inform the database administrator about the need to delete our number. Of course, this will not always be the case, but it will be illegal.

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Is the phone number personal?

Until recently, the telephone number was not a personal data. The current legal regulations say differently, therefore, according to the GDPR regulation, it is subject to special protection. It is worth telling the telemarketer when he tries to convince us that it is different and our number is not protected.

Where to report dishonest telemarketers? How to make a complaint

What if, despite the lack of consents to direct marketing, an entity harass us with our phones? We can report this fact to the Office for Personal Data Protection and the Office of Electronic Communications.

Will it even do anything? In the case of more applications for a given company, the office may be interested in its practices. If they prove to be inconsistent with applicable law, a fine of up to 3% of the company's turnover may be imposed.

How do I file a complaint and what is required? We can do this online, using the portal ePUAP. Alternatively, we can also submit documents in the traditional way, delivering them to the office in person or by post.

Our complaint will be considered only if we provide our name, surname and address. Of course, the documents should include the details of the entity that we believe has violated the law. The company name and phone number he contacted will be a good start.

It is also worth to describe exactly how the phone conversation took place and what the violation was about. For example, information on the exact date of the conversation will be useful. We should also mention what steps we demand from the office in relation to the violation (e.g. verification of the correctness of the GDPR mechanisms in a given company).

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Calls from onerous numbers – how to block them?

There are other ways to fight unwanted connections. The most effective is … ignoring such conversations. However, this only works if the number calls us repeatedly.

In this case, just add it to the blacklist, blocking incoming calls from this number. This feature is available on most smartphones available on the market, both with Android and iOS. Depending on the manufacturer, it may be called somewhat differently, but the principle of operation will be similar.

Also check: Who is calling? The best number recognition applications on Android